Terms & Conditions

1. Definitions

• “Customer” means the person or organisation requesting or paying for services.
• “Services” means furniture repair, polishing, refinishing, upholstery, restoration and related work.
• “Estimate” means the written quotation we provide describing scope, price and timeline.

2. Estimates and acceptance

Estimates are based on the information, photos and inspection available at the time. An estimate is valid for 30 days unless stated otherwise. A booking is confirmed when you accept the estimate in writing (including by email or message) and pay any advance required.

3. Hidden damage and changes in scope

Furniture sometimes reveals hidden problems once it is opened up, such as insect damage, rot, broken internal frames or previous poor repairs. If this happens, we will stop, explain what we found and provide a revised estimate. No additional chargeable work will be carried out without your approval.

4. Customer responsibilities

• Provide accurate information about the furniture, including known defects and previous repairs.
• Remove personal belongings, valuables and fragile items before pickup or on-site work.
• Ensure safe access to the furniture and the work area, including permissions needed for buildings or lifts.
• Tell us about any sentimental, historic or high-value items before work begins.

5. Materials, fabrics and colour

Natural materials vary. Timber grain, colour and the way stains and finishes take can differ slightly from samples or from other parts of the piece. Fabric and leather batches may vary in shade. We aim for a close, harmonious match but cannot guarantee an identical match in every case. Customer-supplied materials are used at the customer’s risk with respect to quality and quantity.

6. Timelines

Timelines in estimates are good-faith estimates. Drying and curing times, fabric availability, weather and hidden damage may cause delays. We will keep you informed and agree a new date if needed.

7. Payment

Payment terms are set out in the estimate. Larger jobs may require an advance for materials, with the balance payable on completion or delivery. Furniture may be held until payment is received in full. Prices include the items listed in the estimate only.

8. Collection of completed work

Please collect or accept delivery of completed items within 14 days of being notified. After that, reasonable storage charges may apply. Items not collected within 90 days after repeated written reminders may be disposed of in accordance with applicable law.

9. Warranty

We provide a written workmanship warranty on structural repairs and new finishes, as stated in your estimate. The warranty covers defects in our workmanship under normal domestic use. It does not cover accidental damage, misuse, excessive heat or moisture, direct sunlight fading, pests, normal wear and tear, or work done by others after delivery. Details are set out in our Refund & Cancellation Policy.

10. Liability

We take great care with every piece. Our liability for loss or damage arising from our services is limited to the cost of repairing the affected work or the value of the services provided, whichever is lower, except where the law does not allow such limitation. We are not liable for pre-existing weaknesses, concealed defects or the inherent fragility of very old items when we have advised you of the risk.

11. Website use

Website content is provided for general information. You may not copy, reproduce or misuse the content, images or design of this website without our written permission. You agree not to attempt to disrupt the website or submit false or harmful information through its forms.

12. Intellectual property

All text, branding, logos and design elements on this website belong to Fixorise or are used under licence. Photographs used for illustration are sourced from licensed free-to-use libraries.

13. Changes to these terms

We may update these Terms and Conditions at any time. The version in force at the time you accept an estimate applies to that job.

14. Governing law and disputes

These terms are governed by the laws applicable where Fixorise is registered. We encourage you to contact us first so we can try to resolve any concern quickly and fairly.

15. Contact

Questions about these terms can be sent to contact@fixorise.com or by phone on 09638 300 700.