Refund & Cancellation Policy

1. Free assessments

Photo assessments and standard inspections are free and carry no obligation. You may decline an estimate at any time before accepting it, at no cost.

2. Cancelling a booking

• Before work begins: If you cancel at least 48 hours before the scheduled pickup, visit or start date, any advance paid will be refunded in full, less the cost of special-order materials or fabric already purchased for your job.
• Within 48 hours of the scheduled date: A reasonable charge may be deducted to cover scheduling, transport or preparation already arranged.
• After work has started: You will be charged for work completed and materials used up to the time of cancellation. Any remaining balance of your advance will be refunded.

3. Special-order materials

Fabrics, leather, hardware and timber ordered specifically for your job cannot usually be returned to suppliers. These costs are non-refundable once ordered, but the materials can be handed over to you on request.

4. If you are not satisfied

Please inspect your furniture at delivery or collection and tell us about any concern within 7 days. We will review the issue and, where it relates to our workmanship, correct it at no extra cost. Our first remedy is always to put the work right.

5. Workmanship warranty

• Structural repairs: 12 months from delivery, covering failure of joints and repairs we carried out.
• Polishing and refinishing: 6 months from delivery, covering peeling, blistering or premature failure of the finish we applied.
• Upholstery workmanship: 6 months from delivery, covering seams, stitching and fitting we carried out.

The warranty does not cover accidental damage, misuse, heat or water damage, sunlight fading, pests, pets, normal wear, fabric or leather wear characteristics, or alterations made by others.

6. Refunds

Where a refund is agreed, it will be made using the original payment method where possible, within 7 to 14 working days of confirmation. Refunds are limited to the amount paid for the affected service.

7. Rescheduling

You may reschedule a booking free of charge with at least 48 hours’ notice. We will always try to accommodate changes. If we need to reschedule, we will give as much notice as possible and agree a new date with you.

8. How to request a cancellation or refund

Contact us by phone on 09638 300 700 or 01321 211 942, or email contact@fixorise.com with your name, booking details and the reason for your request. We will acknowledge your request within two working days.