Privacy Policy

1. Who we are

Fixorise (“we”, “us”, “our”) provides furniture repair, furniture polishing, upholstery and antique restoration services. Our contact details are listed on our Contact page. For any privacy question, email contact@fixorise.com.

2. Information we collect

Information you give us

• Your name, phone number and email address when you call, email or submit a form.
• Your address when you book a visit, pickup or delivery.
• Photos, measurements and descriptions of furniture you send for an estimate.
• Details of the services you order, payments made and correspondence with us.

Information collected automatically

• Technical data such as IP address, browser type, device information and pages visited.
• Cookie and similar technology data, as described in our Cookie Policy.

3. How we use your information

• To respond to enquiries and prepare written estimates.
• To schedule inspections, pickups, deliveries and on-site work.
• To carry out the services you have ordered and contact you about progress.
• To process payments, issue invoices and keep business records.
• To handle warranty claims, complaints and refunds.
• To improve our website, services and customer experience.
• To protect our website against spam, fraud and misuse.

We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

4. Legal basis for processing

We process personal information to take steps you request before entering a service agreement, to perform that agreement, to comply with legal and accounting obligations, and for our legitimate interests in running and improving our business. Where required, we rely on your consent, which you may withdraw at any time.

5. Photos of your furniture

Photos you send are used to assess the work and record progress. We will not publish photos of your furniture or home on our website or social media without your permission, and we never publish images that identify you, your family or your address.

6. Sharing your information

We share information only when necessary, for example with:

• Delivery and transport partners who move your furniture.
• Payment providers who process transactions securely.
• Website hosting, email and IT service providers who help us operate.
• Authorities, where we are required to do so by law.

All service providers are expected to protect your information and use it only for the purpose we specify.

7. How long we keep information

Enquiry details are kept for up to 12 months if you do not book a service. Customer and job records are kept for as long as needed to provide warranty support and to meet legal, tax and accounting requirements, after which they are securely deleted.

8. Security

We use reasonable technical and organisational measures to protect personal information, including secure hosting, encrypted connections (HTTPS), access controls and regular backups. No method of transmission or storage is completely secure, but we work to protect your information and respond promptly to any incident.

9. Your rights

Subject to applicable law, you may ask to access, correct or delete your personal information, object to or restrict certain processing, or withdraw consent. To make a request, email contact@fixorise.com. We may need to verify your identity before responding.

10. Children’s privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Third-party links and embedded content

Our website may include embedded maps or links to other websites. Those services have their own privacy policies, and we are not responsible for their content or practices.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the effective date shown at the top.

13. Contact us

Questions about this policy can be sent to contact@fixorise.com or by phone on 09638 300 700.